‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
First identified over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline might not appear as an natural focus for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has placed it at the forefront of an advertising revolution, where major corporations are investing heavily in content creators and reducing expenditure on promoting products in traditional media.
A Journey from Drilling to Digital
Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Today, a spree of user-generated videos have documented the product’s widespread use in “practical tricks”.
Hailed as a fix for dirty sneakers or making fragrance last longer, along with a cure for noisy doorways. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. This was also the case for ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on social media content.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without spoiling the atmosphere” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a broadcast model, where we would just send out ads … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
This plan mirrors dramatic transformations taking place in media consumption, with younger consumers spending more time on apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in drops in broadcast and newspaper ads. Within the United Kingdom, advertising income for primary networks have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the personalities they subscribe to over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
The approach is growing. Promotional expenditure on influencer marketing is growing fourfold quicker than the media industry overall. Stateside, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to frame public debate.
She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”